We have a 24 hour cancellation policy. Lessons cancelled within that time (or no-shows), will result in a forfeiture of that lesson. A reinstatement fee will need to be paid in order to reschedule that lesson. Everyone receives a 3-day reminder via email and a 24-hour reminder via text.
We understand that emergencies happen, however, we only have so many lesson slots, and cannot replace that time once it is lost. Because of that, everyone – regardless of the situation – is subject to the reinstatement fee for late cancellations.
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